Technical Support

Prevail is backed by a dedicated team of skilled professionals who have already helped thousands of users throughout the U.S. become more productive. Because we treat our employees (and our clients) like family, Prevail boasts one of the lowest employee turnover rates in the industry. Technical support experiences are all too often characterized by know-nothing offshore call center operators reading from canned scripts. At Prevail, we're different. You'll deal exclusively with long-term, homegrown professionals whose only business is helping Prevail clients get up and running as quickly as possible.

Technical Support is billed annually, and is the one and only recurring cost of owning Prevail. We have three levels of support: Premium, Standard, and Updates-Only. The cost of your technical support contract is a percentage of the cost of your Prevail licenses (20% for Premium Support, 15% for Standard Support and 10% for Updates Only). Your first year of support is mandatory and is always at the Premium level, because that is when the extra attention is really necessary. After the first year, you may choose to renew at Premium, downgrade or forego support altogether.

Premium Support Benefits:

  • Unlimited live phone support, Monday – Friday, 9am–5pm Eastern
  • Toll-free access
  • Five customized reports
  • Program updates as released
  • Full version program upgrades as released

Standard Support Benefits:

  • Unlimited live phone support, Monday – Friday, 9am–5pm Eastern
  • Toll-free access
  • Program updates as released

Updates Only Support Benefits:

  • Program updates as released

Pay-As-You-Go Support Benefits:

  • Pay hourly for technical support on an as-needed basis
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