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Technical Support Policy Practice Technology, Inc. provides technical support for the Prevail Case Management System on an unlimited basis to those clients who maintain an annual support agreement. Support will be provided via telephone, fax, Internet, electronic mail, dial-in and the Prevail Network web site. Four levels of support are available: Premium, Standard, Updates Only, and Pay As You Go. The price of support is based on the number of user licenses purchased. If the client purchases additional user licenses after paying the original support amount, the support cost for the additional licenses will be prorated based on the number of months remaining on your existing support agreement. The annual support renewal price will be based on the total number of Prevail licenses held at the time of renewal. For those clients who do not maintain an annual support agreement, technical support will be provided on a per incident basis at a rate of $150 per hour with a one hour minimum. We accept American Express, Discover, Master Card and Visa. Technical support provided by Practice Technology, Inc. is limited to the Prevail Case Management System and all its interface with other applications. This does not include: · Training · Program customization · Data conversion · LAN/WAN connectivity troubleshooting · Support of any program not developed and provided by PTI · Word processor support beyond that which pertains specifically to entering field codes into documents for the purpose of merging with Prevail Any support that falls in any of these categories will be billed at an additional cost to the annual support agreement. For more information about these costs, please contact Practice Technology, Inc. at 407.228.4400.
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