We will only be able to directly convert data from Prevail v8 to Prevail v9. If you are on an older legacy version (earlier than v8), consider upgrading to v8 before the v9 release. If you have an annual support package (premium support using the old lingo) you get both upgrades for free. The only costs incurred may be Advantage Database upgrades and training. If you do not have support, you would have to pay a nominal reinstatement fee plus one year of annual support.
We will be able to convert older legacy versions to v9 for you, but the process may take longer, and there may be some bumps along the way. Also, v8 to v9 upgrades will get priority. Get around this by upgrading to v8 by the end of the year!
Hurricane Dorian is predicted to make landfall close to
Orlando on Sunday or Monday. Depending on how things progress, the Prevail
office may be out of touch for a couple days during and after the Labor Day
weekend. This will not interrupt your use of Prevail, but you may have trouble
contacting us for support or training. Feel free to contact us today or
tomorrow if you have any pressing matters.
The VA has changed the appeals process, and we have updated Prevail with the latest changes. Our updated process includes steps and levels for the new appeal lanes. To receive your copy of the new process, contact Tech Support at 866-998-4400 option 1,1.
Well, now we know why so many attorneys came out of the NOVA conference baffled, after learning of the new VA process. To be sure, it is great for vets and the VA, but to programmatically make the changes in a workflow is challenging.
The good news is that we’ve been working closely with a couple of awesome VA clients to hammer out the new process workflow, and we should field it for testing next week. Depending on how things go, expect to see a general release within the month.